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Non-English Speaking Callers

It is common for 9-1-1 centers to have bilingual 9-1-1 call takers and dispatchers; however if there is not one available, the 9-1-1 call taker can add on an interpreter through the use of a language line service, which offers translations in more than 140 languages.

A non-English speaking caller may hear a short conversation in English and some clicking sounds as an interpreter is added to the 9-1-1 call.